Bank of America Takes My Tax Dollars Plus $400
Posted by Dean Rotbart at 6/17/2009 7:56 PM 
Categories: Consumer Outrage
Tags: Unhelpful Rude Bank of America Awful Customer Service
Categories: Consumer Outrage
Tags: Unhelpful Rude Bank of America Awful Customer Service
I really wish there was something I could do beyond posting here and on other sites to punish Bank of America for its rude, ineffective, unsympathetic, outrageous customer disservice.
What a lousy bank and a lousy bunch of phone agents and phone supervisors. I plan to close all my accounts as soon as logistics permit and take them to a smaller bank.
Today's Bank of America disaster is that I tried to withdraw $400.00 in cash from a Bank of America ATM. Good luck.
The ATM dutifully deducted the funds from my account, but didn't deliver one cent to me. In fact, AFTER it failed to give me my money, the screen posted a, "Sorry, temporarily out of service" sign and stopped working altogether.
Okay, machines will fail.
So I call customer service, expecting an apology and a rapid refund. Fat chance. The bank isn't parting with any of our $25 billion plus in TARP funds just to issue a refund of my stolen $400.
No, after 45 minutes, two customer service agents and a supervisor -- not a one of whom said, "I'm sorry" for the inconvenience, still no refund and no promise of any funds back for weeks.
The problem is that while I'm a Bank of America customer and was at a Bank of America machine, I tried to withdraw cash using a card from a different bank. It is Bank of America's position that while the machine is theirs, my problem isn't. They suggest I file a claim with my other bank and await research and, possibly, a refund.
Reasoning with Bank of America was impossible. "This is your machine," I repeatedly reminded them. "I am your customer." The three reps I spoke with couldn't have been less concerned if I had told them I lost a paper clip in one of their branches.
Please, please pass this true story along and/or link to it. When it comes to our tax dollars, Bank of America is ready and able. When it comes to taxpayers and customers, it is permanently out of service.
What a lousy bank and a lousy bunch of phone agents and phone supervisors. I plan to close all my accounts as soon as logistics permit and take them to a smaller bank.
Today's Bank of America disaster is that I tried to withdraw $400.00 in cash from a Bank of America ATM. Good luck.
The ATM dutifully deducted the funds from my account, but didn't deliver one cent to me. In fact, AFTER it failed to give me my money, the screen posted a, "Sorry, temporarily out of service" sign and stopped working altogether.
Okay, machines will fail.
So I call customer service, expecting an apology and a rapid refund. Fat chance. The bank isn't parting with any of our $25 billion plus in TARP funds just to issue a refund of my stolen $400.
No, after 45 minutes, two customer service agents and a supervisor -- not a one of whom said, "I'm sorry" for the inconvenience, still no refund and no promise of any funds back for weeks.
The problem is that while I'm a Bank of America customer and was at a Bank of America machine, I tried to withdraw cash using a card from a different bank. It is Bank of America's position that while the machine is theirs, my problem isn't. They suggest I file a claim with my other bank and await research and, possibly, a refund.
Reasoning with Bank of America was impossible. "This is your machine," I repeatedly reminded them. "I am your customer." The three reps I spoke with couldn't have been less concerned if I had told them I lost a paper clip in one of their branches.
Please, please pass this true story along and/or link to it. When it comes to our tax dollars, Bank of America is ready and able. When it comes to taxpayers and customers, it is permanently out of service.
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